Terms of Use

ConcertQueue is a Denver concert-discovery app operated by ConcertQueue LLC, a Colorado limited liability company. These Terms of Use ("Terms") govern your use of the ConcertQueue app and website. By creating an account or using ConcertQueue, you agree to these Terms. If you do not agree, do not use the app.

Questions about these Terms: support@concertqueue.com.

1. Who can use ConcertQueue

• ConcertQueue is rated 17+ on the App Store and is intended for users 17 and older.
• You must be at least 13 years old to create an account. We do not knowingly accept signups from anyone under 13.
• You are responsible for the activity that happens under your account and for keeping access to your account secure.

2. What ConcertQueue is

ConcertQueue is a discovery and calendar tool for live music in the Denver area. It surfaces publicly available concert information and lets you mark which shows you are Going to, Interested in, or want to Pass on, and see what your friends are doing.

ConcertQueue does not sell tickets. When you tap "Buy Tickets," you are taken to a third-party ticketing provider (for example Ticketmaster, AXS, SeatGeek, or a venue's own site). Any purchase you make there is governed by that provider's terms, not ours. ConcertQueue is independently developed and is not affiliated with any venue, ticketing platform, promoter, or artist whose concerts appear in the app. All trademarks belong to their respective owners.

3. Zero tolerance for objectionable content and abusive behavior

ConcertQueue has zero tolerance for objectionable content and for abusive users. This is a condition of using the app, not a guideline. You agree that you will not create, upload, post, or share any content, and will not engage in any behavior, that:

• Is pornographic, sexually explicit, or contains nudity.
• Harasses, bullies, threatens, intimidates, or targets any person.
• Is hateful or promotes violence or discrimination against any individual or group, including on the basis of race, ethnicity, national origin, religion, disability, gender, gender identity, age, or sexual orientation.
• Is violent, graphic, or gratuitously disturbing.
• Impersonates another person, brand, or organization, or misrepresents your affiliation with anyone.
• Is spam, a scam, phishing, malware, or unsolicited commercial promotion.
• Is illegal, promotes illegal activity, or facilitates harm to others.
• Infringes anyone's intellectual property, privacy, or other rights, including uploading a photo of another person without their consent.

These rules apply to everything you contribute, including your username, display name, profile photo, and any public schedule or text you make visible to other users.

4. Reporting, blocking, and enforcement

• Report: On any user's profile, tap the menu icon and choose Report. Reports go to a moderator who reviews them within 24 hours.
• Block: On any user's profile, tap the menu icon and choose Block. Blocking instantly hides that user from your search, suggestions, and profile views, removes any friendship between you, and creates an internal moderation report record for developer review. Manage your blocks in Settings, Privacy, Blocked users.
• Action we take: We review reported content and abusive behavior within 24 hours of the report. We may remove content, restrict features, suspend an account, or permanently ban a user, with or without notice. Severe or repeated violations result in immediate, permanent removal.

Profile photos are additionally screened by an automated content classifier before upload. Passing that screen does not make content acceptable under these Terms; all of Section 3 still applies.

5. Your content

You keep ownership of the content you create, such as your username, profile photo, and the schedule you choose to share. By posting it, you grant ConcertQueue LLC a limited license to store, display, and distribute that content within the app and its public-profile pages solely to operate the service. You are responsible for having the rights to anything you upload. We may remove any content that violates these Terms.

6. Acceptable use of the service

• Do not attempt to access another user's account or data.
• Do not scrape, bulk-download, reverse-engineer, or disrupt the service or its infrastructure.
• Do not use the app to break any law or to violate the rights of others.
• Do not create accounts to evade a block, suspension, or ban.

7. Account deletion and termination

You can delete your account at any time from Settings, Danger Zone, Delete account. Deletion is permanent and removes your account and the data tied to it, as described in our Privacy Policy. We may suspend or terminate your access if you violate these Terms.

8. Disclaimers

ConcertQueue is provided "as is" and "as available." Concert information is gathered from public sources and may be incomplete, out of date, or wrong. Always confirm dates, times, prices, age restrictions, and on-sale details with the venue or ticketing provider before you rely on them. We do not guarantee that any show, ticket, or price shown in the app is accurate or available.

9. Limitation of liability

To the fullest extent permitted by law, ConcertQueue LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the app, including missed shows, sold-out or cancelled events, or any transaction you complete with a third-party ticketing provider.

10. DMCA and copyright infringement

ConcertQueue respects intellectual property rights. If you believe content on ConcertQueue infringes your copyright, send a notice that complies with 17 U.S.C. § 512 to our designated agent:

ConcertQueue LLC
Attn: DMCA Agent
1500 N Grant St Ste N
Denver, CO 80203
Email: support@concertqueue.com (subject line: "DMCA Notice")

Your notice must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to allow us to locate it; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

ConcertQueue terminates accounts of repeat infringers as required by 17 U.S.C. § 512(i).

11. Indemnification

You agree to indemnify, defend, and hold harmless ConcertQueue LLC, its members, officers, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of ConcertQueue; (b) any content you submit, post, or transmit through the service; (c) your conduct on the service; (d) your violation of these Terms; or (e) your violation of any rights of another person or entity.

12. Dispute resolution, arbitration, and class action waiver

Any dispute between you and ConcertQueue LLC arising out of or relating to these Terms or your use of ConcertQueue will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Denver, Colorado, or by remote videoconference at your election. The arbitrator's decision is final and binding.

You and ConcertQueue LLC each waive any right to a jury trial.

Claims must be brought in your individual capacity, not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class proceeding. If a court determines that this class action waiver is unenforceable, the entire Dispute Resolution section will not apply and any class action will proceed in court rather than arbitration.

This section does not waive your right to bring claims of sexual assault or sexual harassment in court, as guaranteed by federal law.

Notwithstanding the above, either party may bring an individual action in small-claims court in Denver County, Colorado.

Opt-out: you may opt out of this arbitration provision by emailing support@concertqueue.com with subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms.

13. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Subject to Section 12, any action that proceeds in court will be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to personal jurisdiction there.

14. Changes to these Terms

If we make material changes to these Terms, we will update the "Last updated" date above. Continuing to use ConcertQueue after a change means you accept the updated Terms.

15. Severability and entire agreement

If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, are the entire agreement between you and ConcertQueue LLC regarding the app and supersede any prior agreements on the subject.

16. Contact

Email: support@concertqueue.com
Operator: ConcertQueue LLC
Mailing address: 1500 N Grant St Ste N, Denver, CO 80203